Support

We answer every message within two business days.

Email us at support [at] goodtakeapp [dot] com. Include your iPhone model and iOS version if it is about a bug.

Before you write

A few things that come up often and have a quick answer.

Subscriptions and refunds

Good Take Pro is billed by Apple. To change or cancel it, open the Settings app on your iPhone, tap your name, then Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Restoring a purchase

Reinstalled or switched phones? Open Good Take, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you bought with.

Your videos

Everything you record stays on your iPhone. We do not have a copy, so we cannot recover a take that was deleted in the app or lost with the phone. A device backup to iCloud or a computer includes the app's data.

Something not working

Tell us what you tapped, what you expected, and what happened instead. A screen recording helps more than anything. If a take will not export, say whether it had a background or captions.

Feature requests

Send them. Good Take is built by a small team and the roadmap comes from what people ask for.

Eloy Ventures, LLC dba Solo Apps